Check our most frequently asked questions below, If your question isn't answered here, please get in touch with us at firstname.lastname@example.org
Sizing & Fit
If you would like to ensure the fit ahead of your event the 'Try On' option is perfect for you! Price is $29.99 and redeemable for your future booking. Pick the dress you would like to try on for 24 hours in the convenience of your home. Then select the Try On button for the rental period.
Send your dress back to us the next day in the box it was delivered in (with prepaid shipping label). Drop off at at your nearest Canada Post office.
All dress rentals including 'Try On' are shipped with security tags attached (that can be removed once you decide to wear the dress) if the security tag is not attached it will be considered as 'worn' and will result in a full rental charge.
*Please note, our Try On service is only available for dresses and cannot be combined with our Backup Dress option.
We have provided measurements for each dress style & size within the shopping cart. Before you place your order, please refer to the measurements provided on each product page. We recommend placing a rental order using our Back Up Dress option, where you will receive the second dress at 80% off and you can wear whichever dress you prefer for your event. This is a great option if you are unsure of sizing or can't decide between two styles.
If you need further assistance, we are happy to help! Just contact us at email@example.com
Not sure if the dress will fit? Or you want to try another style? Add a 'Backup Dress' to your order.
How It Works
Add both dresses to your cart and ensure that they are booked for the same date. At checkout add discount code "BACKUPDRESS" to your cart, this will reduce your second dress by 80%. When you're ready to return send both dresses back together on the return date.
Keep In Mind
- Make sure that your 'backup dress' and primary dress have the same delivery date
- Your backup dress can be another size or any other style you would like to try on
- The lower priced dress will automatically be reduced by 80% when you choose the 'backup dress' option
- Only remove the security tag when you're sure of which dress you decide to wear to your event. Untagged dresses are considered 'worn' and will be charged the full rental price
*Please note, the Backup Dress option cannot be combined with our Try On Dress option
Shipping & Returns
At this time we do not offer same day delivery.
*Also note we do not ship on weekends and if you place an order on Friday your dress rental duration will begin on Monday and will be shipped to you on Monday.
Yes, as a signature will be required. If you are not home to receive your dress rental Canada Post will send to your nearest Post Office for pickup. We suggest providing an address where someone will be able to sign or you can send to your address of work.
Still unsure? No worries! Just send us an email to firstname.lastname@example.org and we would be happy to answer any questions.
* Covid-19 Update - Canada Post are safely resuming deliveries of some signature items to the door. They will capture a verbal signature while maintaining a safe distance of at least six feet.
Yes, we do! Through Canada Post. Rental items are only shipped within Canadian addresses. However our Pre-Loved items are shipped world-wide.
Simply place your rentals back in the original box it was shipped in and attach the prepaid label on top of the old label. Drop off at your nearest Canada Post office. *Thanks for helping us reduce our packaging waste!*
Depending on your location and time you place the order, standard delivery time is 1 - 4 business days. Once you place your order, we will prep & package your dress rental to be shipped out the following business day. We advise choosing your rental period 2 days before your event.
*If you place your order on the weekend or a public holiday, your rental will be processed the next business day.
No worries! Just drop off at your nearest Canada Post office the following day after the weekend or public holiday.
At this time we are online only but will have pop up shops from time to time.
We recommend placing a rental order using our Back Up Dress option, where you will receive the second dress at 80% off and you can wear whichever dress you prefer for your event. This is a great option if you are unsure of sizing or can't decide between two styles.
Make sure to Sign Up to our mailing list to be notified of our pop ups!